Printer Problem

Before You Start:

• Turn off the printer (for safety).

• Wait a few seconds so nothing is moving inside.

• Have both hands clean and dry.

1. Check the display or blinking lights

• Some printers show exactly where the jam is on the screen.

• If there’s a message like “Paper Jam in Tray 1,” note it — it helps.

2. Remove all loose paper

• Take out the paper tray.

• Remove any loose or crumpled sheets.

• Don’t yank — pull gently to avoid tearing.

3. Open the printer doors/covers

• Look for a back door, side door, or top lid (depends on the model).

• Follow arrows or icons printed on the printer to find the jam location.

4. Pull the jammed paper gently

• Use both hands to pull slowly in the direction the paper normally travels.

• If it’s stuck halfway, open another cover to grab the other side.

• Remove all small pieces — even tiny scraps can cause another jam.

5. Check the rollers

• Rollers are the small rubber wheels that feed the paper.

• If paper is wrapped around them, turn the roller slowly by hand to free it.

6. Reinstall paper properly

• Fan the stack of paper before loading (prevents sticking).

• Make sure paper is not bent, torn, or too thick for your printer.

• Adjust the paper guides in the tray so they just touch the paper edges.

7. Close all covers and restart

• Close every panel securely until it clicks.

• Turn the printer back on.

• Try a test print.

8. If jam happens again

• Use a different batch of paper (sometimes paper is the problem).

• Check the manual for your printer model (often online).

• If jam is deep inside and unreachable, call IT or a printer technician.