No Internet in Branch

1. Check if it’s just you or everyone

• Try internet on another device (phone, tablet, another computer).

• If only your device has no internet → problem is on your device.

• If all devices have no internet → problem is with Wi-Fi/router/ISP.

2. Look at your modem/router lights

• Green or blue lights = usually okay.

• Red, blinking, or no light = possible problem.

• If power light is off → check the power plug.

3. Restart your devices

• Turn off your computer/phone.

• Unplug your modem/router for 30 seconds.

• Plug modem back in first → wait until lights are steady.

• Then plug in the router → wait another minute.

• Turn your device back on.

4. Check if Wi-Fi is on

• On phone: Look for the Wi-Fi symbol on top of your screen.

• On laptop: Click the Wi-Fi icon near the clock, make sure it’s connected to your network.

5. Forget and reconnect to Wi-Fi

• On your device, “Forget” the network, then connect again and enter the password.

6. Try mobile data (phone)

• Turn off Wi-Fi, turn on mobile data.

• If the internet works on mobile data → problem is with Wi-Fi, not the phone.

7. Move closer to the router

• Weak signals cause internet to drop.

• Stand near the router to see if it improves.

8. Check with your Internet Provider

• Use your phone (mobile data) to visit their website or Facebook page.

• They often post if there’s an outage in your area.

• You can also call their hotline.

9. Ask: Did the bill get paid?

• Some internet disconnections happen because of unpaid bills.

10. If still not working

• Email/Call IT Department to report the issue

  • “I have no internet since [time]. I already restarted my modem and checked my Wi-Fi.”

  • Mention if lights are red or blinking.