No Connection in workstation

Quick 1–2 minute checks

• Are other people/device working?
  Ask a nearby coworker or try the office Wi-Fi on your phone. If others are online, the problem is just your workstation.

• Is the cable plugged in? (Wired PC)
  Look at the back of the computer where the cable goes in — push it in firmly until it clicks. If it’s loose, push it in again.

• Look for the small light by the cable port
  If there’s a tiny blinking or steady light near where the cable plugs in, that usually means the cable and port have power. No light = try reseating the cable or a different cable/port.

• Check the network icon on your screen
  Bottom-right (Windows) or top bar (Mac). Does it show “No internet,” a red X, or a little globe? Note the exact message — it helps IT.

• Restart the computer
  Click Start → Power → Restart (or turn off and on). This fixes many simple problems.

If still not working (next 5–10 minutes)

• Try a different Ethernet port or cable
  If there’s another wall jack or spare cable, swap and test.

• Try another device on the same cable or Wi-Fi
  If a laptop or phone works on the same connection, the network is fine and the problem is the workstation.

• If you use Wi-Fi instead of cable
  Turn Wi-Fi off and on, then reconnect to the correct network. Make sure you are not connected to a “Guest” network that needs a web login.

• Open a browser and try any website
  If a login or “Accept terms” page appears, follow the instructions.